Last Look State of Sales 26 Keys to Success for Modern-Day Sales Teams | Start Tracking Customer Experience 01 Though quota-related metrics are not going away, business success increasingly hinges on the customer. 02| Adopt the New Sales Blueprint Customers are in control of the marketplace, and today’s A new sales approach is required to lead in the top sales teams effectively prioritize and track the Age of the Customer. Top teams are pivoting their customer experience. Analytics is a beneficial tool for mindsets and strategies toward the customer. Cross- understanding and measuring customer sentiment. collaboration, strong partner ecosystems, self-service channels, human interaction, and rising to meet new anytime, anywhere expectations, are all part of this new blueprint for success. 03| Minimize Inefficient Processes Despite the heightened importance of customer 04| Take the Leap into Smarter Selling interaction, sales reps still aren’t spending most of their Future tech like guided selling, predictive intelligence, time selling. Without a streamlined process, sales reps and artificial intelligence is now within reach. are slowed down by administrative tasks such as manual Technology innovation has made it possible for sales data entry and email management. Tools like mobile, teams to begin experiencing a world of proactive and analytics, and automation can drastically improve the smarter selling. Intelligent sales is the future, and those traditional sales process. who are getting a head start are seeing results in every corner of their sales process. SalesforSalesforcce Re Researesearchch